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The
Active National Directory Of Source Emissions Testing
U.S.
EPA Clean Air Excellence Award Recipient
SUPPORT
CENTER
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About Priority Service
If you have purchased a FEE
BASED ActiveSET.org
listing or service you are entitled to receive priority
service. Read on for details about the fastest service
options available for your listings and services.
For quick links to all the Priority Service options
Click Here
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The
ActiveSET.org Annual Renewal Service
You will need to pay the annual renewal
fee each year prior to your Annual Renewal Date or
your listing will expire. Once each year ActiveSET.org
will mail a renewal notice to your billing address.
Simply return payment by postal mail or use the online
renewal service at the web address printed on the
top of your invoice. For details about
the ActiveSET.org Annual Renewal Service
Click
Here
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Where
To Find Or Lookup Your Annual Renewal Date
Refer to the Placement Confirmation Message
you received when you first placed your order
for a listing. Or refer to your annual ActiveSET.org
Invoice for your Annual Renewal Date. For a
graphical view
Click
Here
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How
To Request Updates ActiveSET.org
customers can use any one of a variety of options
to request updates to their listing information
or billing address. Just select the method that's
most convenient for you
Click
Here
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What
To Do If You Have A New Company Logo
If
your company has a new logo and you want
it placed with your ActiveSET.org listings
you will need to notify us. Please use one
of the following options:
1. Use the online
Customer
Update Request Form
and include the web address where your new
company logo appears. ActiveSET.org will
scan your new logo from your website for
you at no cost.
2. Deliver
the artwork for your logo with the
Mail-In
Update Request Form
3. For details about the ActiveSET.org logo
format, free logo policy or how to send
us your logo
Click
Here
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How
To Upgrade Your Listing
If
you have purchased a listing option
but want more features you can easily
upgrade to a bolder listing at anytime.
Place a new order for a Premium
Listing, Directory Profile or Company
Profile and ActiveSET.org will prorate
your current account with an extended
annual renewal date as credit for
what you have already paid. For
details
Click
Here
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How
To Reinstall An Expired Listing
If your
ActiveSET.org listing has expired
or you did not pay the annual renewal
fee, you can reinstall your listing.
Just place a new order with
payment for the listing option of
your choice. Your order will be
processed within 3-5 business days
upon receipt. You will receive a
Placement
Confirmation Message reflecting
the day you placed your new
order as your "Annual
Renewal Date".
To
order a new listing now
Click
Here
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The
ActiveSET.org Log-In System
There
are areas on this website that require users to log-in
with their "Username/Password", request
updates online with their "Annual Renewal
Date" or modify/delete a Classified Ad with
their "Ad Number/Ad Password". For
details on how the log-in system works, the areas
that require a log-in, how to obtain a log-in, and
how to retrieve a lost or forgotten log-in
Click
Here
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Request
An Account Transfer
What
to do if your company name has changed:
Option 1 Account Transfer For Directory Profiles,
Company Profiles Or Site Sponsorships
1.
The transfer process provides uninterrupted access
to your complimentary services, all new HTML programming,
new logo preparation, revisions to your profile,
and reinstallation of your new company logo. You
can also request updates to your listing information
or billing address when you transfer. To begin the
process send us the
Mail-In
Account Transfer Request Form
2. Since you are essentially starting up a new account
for an entirely new company a nominal transfer fee
applies if your company was acquired, bought by
or merged with the NEW company or
your company now has new ownership. Please refer
to the ActiveSET.org
Services
Agreement (See:
26. TRANSFER)
3. The account transfer fee, which is far less than
the cost for starting up a new account, guarantees
you will not loose your complimentary linked logos
and you keep the same annual renewal date. Upon
completion of the transfer process, the ActiveSET.org
Services Agreement for your old company will be
applied to your new company name automatically.
Please allow 5-10 business days upon receipt of
your payment for processing.
Option 2 Account Transfer
For Basic, Premium, Or Specialty Listings
1.
There is no fee to transfer a Basic, Premium or Specialty
Listing to your new company name and your ActiveSET.org
Services Agreement and annual renewal date will be
transferred to your new company name automatically
for you. To begin the process send us the
Mail-In
Account Transfer Request Form
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Priority
Service Options
For quick links to all of the ActiveSET.org Priority
Service options
Click
Here
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About The ActiveSET.org Support Center
As we
provide services to customers in both the United States and abroad,
we cannot offer telephone support and
still be able to provide our numerous services at such low prices, and
in many instances free. We have
found though that we can help a lot more people in far less time through
the online
Support Center than we ever could over the telephone.
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"The Internet's
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U.S. EPA Clean Air Excellence Award Winning Site.
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ActiveSET.org. All Rights
Reserved.
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